Refund Policy


At HERITAGE, we believe you should wear your fragrance with confidence. If you don’t absolutely love your perfume, we’ll take it back — no questions asked! 🕊️

✅ Easy Returns – No Hassle, No Stress

If the scent isn’t right for you, you can return the perfume within 7 days of delivery — even if you simply don’t like it.

📦 Return Conditions:

To qualify for a return:

  • The perfume bottle must not be broken or cracked

  • At least 90% of the fragrance must be remaining

  • Original packaging should be intact

  • A valid order number or invoice is required

We accept returns for:

  • Personal preference (you didn’t like the scent)

  • Unwanted gift items

  • Wrong product received

We do not accept returns for:

  • Broken or heavily used bottles

  • Perfumes returned after 7 days of delivery

  • Items purchased on clearance or final sale

🔁 How to Request a Return:

  1. Email us at csrheritagepk@gmail.com within 7 days

  2. Mention your order number and reason for return

  3. Attach clear photos of the bottle from all sides

  4. Our team will confirm and guide you with return instructions

💳 Refund Method:

  • Refunds are processed via your original payment method

  • Processing may take 7–10 business days after product approval

  • Return shipping charges (if applicable) are to be paid by the customer

We aim to make your HERITAGE experience completely risk-free. Your satisfaction means everything to us. 🤍